Shipping policy

Shipping Policy

Thank you for shopping with "DomiPet: Where Pets Feel at Home". Below you will find all the details about our shipping and delivery process.

Processing Time

  • Orders are typically processed within 1–3 business days after payment confirmation.

  • Orders placed on weekends or holidays will be processed on the next business day.

Shipping Times

Our products are shipped from trusted warehouses. Delivery times may vary depending on your location and product:

  • United Kingdom: 7–15 business days

  • Turkey: 15–30 business days

Please note: Unexpected delays (such as customs clearance or logistics disruptions) may occasionally extend delivery times.

Shipping Costs

  • Shipping fees are calculated at checkout and depend on the destination and product weight.

  • We occasionally offer free shipping promotions, which will be clearly displayed on our website.

Tracking Orders

  • Once your order has shipped, you will receive an email with a tracking number.

  • Tracking information may take 1–3 business days to update after dispatch.

Wrong Address Disclaimer

  • Customers are responsible for ensuring the shipping address is correct at checkout.

  • If an incorrect address is provided, we cannot guarantee redelivery or refunds.

Customs, Duties & Taxes

  • International orders may be subject to customs duties, import taxes, or fees imposed by your local government.

  • These charges are the responsibility of the customer.

Lost or Delayed Packages

  • While rare, if your order is delayed beyond the estimated delivery time, please contact us.

  • For packages lost in transit, we will work with the courier to resolve the issue and may offer a replacement or refund.

Contact Us

If you have any questions about your order, shipping, or delivery, please contact us:
📧 domipetco@gmail.com